An Automated Voice Response system (AVR) is the series of menu driven entries used to interface a computer with individuals over voice phone connections. While some implementations of this technology derive negative responses from the public, CDSNet, LLC. has found that carefully designed and well laid out systems can be effective tools responding to simple queries.

The AVR system designed for the CDSNet, LLC. Metrolink customer service application answers 60% of the incoming calls, far in excess of the average for transportation related AVR systems.